Frequently Asked Questions

Question & Answers

  • How can I make a reservation?

    At the moment, you can make a reservation either by calling our reservations numbers which are 0245000000 or 18181 (from MTN numbers only) or by sending a reservation request mail to ccsupport@flystarbow.com with the following details:

    1. Title(s) and name(s) of traveler(s),
    2. Required route,
    3. Preferred date and time,
    4. Contact cell phone number and e-mail address

  • What are your routes?

    We currently operate flights on the following routes: Accra- Kumasi, Accra-Tamale and Accra- Takoradi.

  • Do you have any special fares for infants/children?

    We do have specific fares for infants and babies. Infant fares are for babies between 0 and 23 months whilst children fares are for children from 2 years to 11 years, and the specific fares at the time of reservation could be provided by our reservations team.

  • Can I fly with Starbow whilst pregnant?

    We do not advise travel for pregnancies between 0- 8 weeks and after 28 weeks. For those beyond 28 weeks, a doctor’s report stating that the person is able to travel without any complications will be required.

  • What is my baggage allowance provided?

    The baggage allowance limit for economy class tickets is 20kgs and that of business class tickets is 30kgs. You will be obliged to pay any excess checked baggage at the rate and in the manner provided in our Carrier’s Regulations.

  • Do you offer charter services?

    Starbow offers charter services to certain locations. Kindly send your request by mail to info@flystarbow.com and we will revert to you.

  • What are your contact numbers for reservations?

    Our contact numbers for reservations are 0245000000 and 18181(from MTN numbers only). We could be reached daily from 05:00 to 19:00GMT.

  • How do I retrieve my lost baggage?

    Kindly report any lost baggage to staff at the airport on arrival, providing your baggage tag, description of the baggage and any other relevant details.

  • How do I make suggestions or submit complaints?

    You can write comments in the “Contact Us” section of our website http://www.flystarbow.com/?p=58 or send an e-mail to info@flystarbow.com and ccsupport@flystarbow.com

Reservation Hotline: +233 245000000 or 18181 on MTN • Copyright © 2013. All Rights Reserved. Aero Surveys Limited

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+233 245000000 or 18181 on MTN

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Testimonies

I flew with you for the first time on the 18th February 2012 and it was mind blowing.I really appreciated the flight only that the seat belt dirtied my shirt.I will flying again with you on the 28th of this month.Cheers
BEAD YAW MARFO

I cann't wait to fly with you on wednesday. Starbow you are the best!!
Eric Kwayisi

i have used a lot of domestic flights in central,eastern and western africa but Starbow is just the right contender supreme.
Oba Shehu Shagari

Your reservations hotline is very difficult to get through.. It sort of gives you "connection error" from almost all the networks when you try to call. You probably need more Tel lines... as a back-up Please.
Irene Yeboah

I was amazed when i entered the cabin the first time on my flight from Kumasi to Accra. It was refreshing, neat, comfortable and i count how safe it was. Hmmmm....simply put, Starbow is NICE.
Bright Boakye

I enjoy flying with Starbow all the time.However, i want to suggest to the management to offer better snacks like egg & bacon or sanwich instead of the usual baby biscuit
kwaku Ackom

We enjoy your services but i urge you to quote your fares on your website. It helps corporate organisations to plan adequately. Thanks
Emmanuel Nuworzah

your services are just one of a kind
OSEI OWUSU JOSEPH

I am yet to patronize your service but i see the flights all the time during landing.Is so beautiful.However,the competition you brought in the sector is the reason for my comment.Keep it up and Akwaaba!
Baba Al-Hassan

Very much impressed with your services. Good landging technique. Bravoo !!!!!! Keep it up.
David K. Afari

i enjoyed your flight from kumasi to Accra. looking forward to future flights. keep up the good work.
Dr. Akuffo Quarde

Your flight is very impressive and your service is nice.  Why not go to ECOWAS?
Anonymous

Excellent Service ....its either STARBOW or its nothing ......Thumbs Up

KEEP DA GOOD WORK UP THATS ALL I GOT TO SAY
RICHARD BANKS PERTEY

So far so good, travelling with you for my business. Thank you for your good services, keep it up for the best.
Samuel Hervie

I flew with Starbow on November 30th to Tamale and returned with a competitor airline on November 1st. The contrast of superior service, safety and comfort offered by Starbow was very CLEAR! Nextime, its Starbow GO, Starbow COME.
Tony

No more flying "flying coffins". Starbow, welcome and please stay!
Skubi

Starbow's services are excellent.Keep up the good work.I hope to fly again with you soon.
Kodwo Watts

Good to see more airlines including Starbow joining the air travel industry in ghana. Welcome and hope to use your service soon.
DR ANDREWS ADDAI MENSAH

I LOVE STARBOW!!!!
Hope Mambo

I just love your presence but publicity is very poor. Focus on Radio and TV jingles. PUBLICIZE, PUBLICIZE, PUBLICIZE.
Bossman Owusu

So smooth and comfortable ! They must have the best pilots because the landings are really good! I can't compare the quality of touch-downs with Starbow to the other carriers.
Niilantei

WOW| SUPER SERVICES
Mariama Wentumi-Gidi

Take off and landing were very smooth. Slept throughout the flight!
Adwoa Bray

I was impressed with the service and professionalism of the crew on Sunday November 6, 2011 afternoon. Keep up the good job
Victor Antwi

I used Starbow last year from Tamale to Accra and i can say i really had a great time though the flight delayed.
Afia Damuwaa

Your handling of reservations ROCKS. Quick, no-nonsense,DONE. INMEDIATE TEXT confirmation, inmediate email aknowledgement. State-of-the art communication technology. If your handling of passengers at the airport matches this level of efficiency, you've got a great organization
A A Cueva

Excellent, excellent, excellent.  Please do more publicity
Anonymous

Welcome, Starbow. The flight is bigger, decent, comfortable, cheaper fares, faster and secured. The ability to keep this standard is what I pray for. Starbow! you have made our dream.
Kris

Very spacious and comfortable to fly with.  It is also reasonably priced to meet the pockets of ordinary Ghanaians.
Anonymous

love the flight to kumasi.Take off and landing was fantastic, not too happy about the customer services at the kumasi airport office.
Abena Safo

for a moment I just didn't want the plane to land..superb flight, i really enjoyed it
samuel oko martey

Thanks to Starbow, traveling on the other airlines is like using trotro.
Ernest

Just like what I was told.  Quality Service!!
Anonymous

i loved it so much n i v decided to join it anytym i am going to ksi or outside acc..loved it..kudos

i really like the customer service and i like the way the passenger handlers treat me and my family. One one of such special person is Nancy but i don't know her full name. Thank you and keep the good work you doing.
gifty hagan

I enjoyed my trip from Kumasi on the 25th October 2011, at 5pm, I felt like on one of my international trips. your price is very competitive, the flight is safer, smoother and comfortable, comparatively, and I will always travel with STARBOW, as long as you constantly improve the services and raise the bar. Please stay with us!!!!
Frank Agyare

Good Work. Cheers!!. But can you please make room for online flight booking? Thank you
John Kennedy Akotia

please your coming into the aviation industry is a relief to us, especially those of us who often travel up north. But please consider Saturday schedule for Tamale. This way, we can always travel there for weekends and back on Monday.
Ibrahim Musah

this is the best intercity flight so far in ghana. i hope it stays that way.
dr anim

My trip to Kumasi aboard Starbow was delightful. The staff were friendly and the service was altogether excellent. I'd fly it anytime and recommend it wholeheartedly.
Sidney Schandorf

I travelled to Accra from Tamale yesterday. It was a brilliantly fantastic flight. Great reception,good care and overwhelming sense of ownership.
Hajia Kande

Very spacious and comfortable.
Akua Agyeman

i enjoyed ur services to the max,landing was fantastic,crews are all decent,i like starbow,keep it on
michael frimpong

I enjoyed your flights to and fro Tamale. I hope you will strictly adhere to your departure times and inform passengers immediately you find out that flights will be delayed. Good luck and welcome to the competition Starbow: Safe, Affordable & Comfortable!
Anonymous

Excellent Service! Most comfortable domestic airline to fly with so far!
Kwame Adu-Appeah

i love starbow it is comfortable n fast.
Emmanuel Frimpong

I used Starbow several times in 2011 and they are simply exceptional a "compared" to other local airlines
Kwame Agyire

We were told that when an aircraft lands in Kumasi because of the absence of service vehicles, It has no air conditioning and therefore remains very hot. Starbow came and now I experience well airconditioned and comfortable flight. Starbow is a rain or shine airline and will not unnecessarily cancel flights due to bad weather. Kudos and please stay airborne.
Kwabena Bempong

You have intensified competition in the aviation industry.
Anonymous

Great improvement @ the kumasi airport service, i complained some time back about the service and i have seen good improvement!
Emmanuel

Dear Sir, Your website looks very nice indeed. Regards
Abrar Ahmad

Keep up the good work! I enjoyed every bit of your flight! so smooth! i have taken a look at your route map, excellent plan. I assume you'll use ure BAE 146 for the routes outside Ghana? If not i recommend Boeing 737-800 Next Generation (as most of the airlines in africa are using 737 for their short hull. 737-800 Next Gen is the equipped with most modern technology in both cockpit and cabin and as such would undeniably outmatch the fleet of all the other airliners flying around west Africa as none of them are using this 737 -800 model. Using this bird would set a standard for the west africa as you've set a standard for the domestic routes in Ghana.
Kofi Larbi

Cabin and ground staff were efficient, nice and professional. Everybody had something to eat and drink , you just cant beat the 1st impression. My comment to starbow - Outstanding crew and service provided. For S9 212 roundtrip it was a good value for money, but the "can-do" attitude and genuine hospitality makes this airline shine and stand out from other... kudos for ...its all about you
John Adedeji

I have seen services of other airlines on domestic sector in Ghana in past . The competition you brought has made sea change. By far you are the best in Ghana.
Amit Mahajan

In fact you are doing a great job. you have raised the bar and the competition is just getting great. thanks for your service for such a cool price.
ADU-POKU TURKSON

Wonderful airline with great promise but make website more customer friendly eg. baggage allowed etc.
percy duker

I really loved your service, please make an online booking service or increase your fleets to make more routes to and from Kumasi.
Eugene Idan

you have a great aircraft. Good customer service
stephen

For a start of operations, I appreciate all the effort you have consented. Keep it up relentlessly. Djamal G. Pointe-Noire (Congo)
Djamal Junior GANHOU

Your flights are timely and highly safe. Your flight attendants are courteous and friendly. I would recommend it to everyone.
Kojo

i love your services but there is still room for improvement.
ewura esi okyere baafi

I had the pleasure of flying with you this past week from Tamale to Accra & return to Tamale. Wonderful service. I had a booking for an associate flying in from Amsterdam who's flight to Accra was delayed for two days to Accra. You were very helpful in cancelling his booking and we will rebook as soon as I have his arrival info. I have many associates flying into Accra and we will be booking all their flights with your airline to Tamale. Please, please keep up the wonderful work. Congratulations!!
william jackson

A very well priced airline, different from local competition, good service.
Anonymous

I AM ITCHING TO FLY WITH YOU AFTER READING INFORMATION AT YOUR WEB SITE
APPIAH SARFO-KANTANKA

Enjoy everybit of the flight from Kumasi to Accra, but please extend your services to sunyani. Thank You
Titi Darling

This is the best aviation service I have witnessed in West Africa – particularly Ghana.  Your time keeping is excellent!  Please continue to provide this professional l service to ensure your position in the community.  Well done!
Anonymous

Starbow is a nice plane and also you feel comfortable when you are on board.we all appreciate your services
Owusu adutwum maxwell

Your services are one of a kind and we all do appreciate it alot. Keep up with the good job and make our air journey smooth.
Dr. Richmond Owusu

You have given Antrak and CityLink a standard of excellence to follow. Your business class as well as economy class is first class..Congrats, We needed this in Accra..Can't wait for your future destinations as I am a frequent flyer to Abuja.

I’ll only say that it’s the best that I have had to Kumasi so far.  Just keep it up!!!
Anonymous

I am yet to fly Starbow and didn't know about until my last trip to Tamale. I flew Antrak and here is my analysis: Antrak with Single Propeller Engine = Ghc330.02, Starbow with Twin Jet Engines = Ghc165.00, now I may not an idiot but boy did I feel like one on this trip. I wouldn't fly any other Local Airline if my life depended on it; kudos Starbow, now I can really enjoy my work.
Nana Sackey

Starbow is ghana's no. 1 airbus. It's roomy, fast and highly patrosized. Starbow is indeed a leader in the industry, Just try it and you will not regret it.
Benjamin Donkor

the customer service reps are very good, they should keep up the good woork
FLORA PREMPEH

I enjoyed a well organized staff, my ticket was corrected within few minutes and my travel schedule wasn't disturbed. Ramadhani
Ramadhani Abdul

I for one wouldn't know what i would do without you. I'm grateful you came. Totally luv your services!
Millie A.- Kubi

I enjoyed a smooth flight to Takoradi on your 4 engined plane and will recommend your services to everyone. I hope you are here in Ghana for good. Good luck..
Carmen Avle

The flight, the aircraft, punctuality and the crew .... all perfect
Matteo Morsoletto

very spacious and comfortable, excellent take off and fantastic landing. starbow on three, 1,2,3 STARBOW!!!!!
Richard adjei

I really enjoyed the flight, was quiet impressed. Keep it up!
florence serwaa asare

your plane is lovely
kojo ampofo

Your Services can be describe by one word "Excellent" Keep it Up.
Patrick Dogbey

I just love the services rendered by the airline company! Besides that, the planes are just luxurious and gives its passengers a feel of an international flight..kudos StarBow!
Opare Adams

MY SON DREADED FLYING DUE TO EARLIER EXPERIENCES, BUT NOW HE WANTS TO GO BACK TO SEE THE GARDEN CITY AGAIN AFTER FLYING Starbow. THANKS FOR MAKING LIKE A LITTLE EASIER FOR US.
Richard Ankrah

hope the service is as unique as the website. lol
era

your timing is excellent with much patient and professional staffs. continue that please.
GEORGE KWAMINA ARTHUR

I truly enjoy flying Starbow, its absolutely comfortable. Please consider flying to Wa. A huge market awaits you.
Dennis Puorideme

love your services
albert aniagyei

starbow fares are affordable and i hope they came to stay. perfect local airline
rita mensah

Your services are currently good.Please prove to us and competition that with time you will be BETTER and upward to B**T.
Carlis-Paittoo

Great consciousness of time! Keep it up!
Prof. Emmanuel Oduro-Afriyie

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